FAQ – Frequently Asked Questions


How many people can play this game?

There are no limits on the number of people that can play. It is ideal for all group sizes; including family and friends and also as a solo detective, get cracking!

Do I need to destroy any assets of the game in order to play it?

No. All assets inside the games can be re-used.


Are Case Clues Games shipped internationally?

We are able to ship to the UK, Europe and the US at this current time. We are working on expanding our reach to other parts of the globe. Check our Shipping and Delivery section on our website for more information on shipping to your country or email us at [email protected] .

We will be able to help you as fast as possible.

Are shipping costs included in the price?

Shipping costs are included for those of our customers that are in the UK.

Unfortunately, we cannot offer free international shipping to our entire customer reach at this current time, as shipping costs vary widely from country to country. We are subsidising shipping costs in all cases but still need your help to send these great games to you.

Select your country in our store and during check-out you’ll be able to see the shipping cost. You can also see shipping costs for your country at the Shipping and Delivery Section of our website. Please note that duties and taxes – if they exist – for countries outside the EU will not be prepaid.

How do I check the status of my order?

Shipping to a UK address will be sent First Class with Royal mail and should arrive in 1-2 working days. Tracking for these orders will not be provided. Shipping outside of the UK to Europe will be sent as Royal Mail International Tracked and should arrive within 3-5 working days. Shipping to the US will be sent with Royal Mail International Tracked and should arrive within 5-7 working days.


Which payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal amongst others. Please reach out to us if you are unsure about which method of payment to use.

Is shopping on casecluesgames.com secure?

We understand how important security is. All credit card and customer data is encrypted and secure and you can be assured your order will be placed safely. Our payment partners are Stripe and Paypal, and they handle all the payment processing with market-leading technology.

Please contact us at [email protected] with any questions.